Frequently Asked Questions (FAQs)
ORDERS AND PAYMENTS
What payment methods can I choose from?
For shipping to India, we accept all major debit and credit cards, net banking, e-wallets and cash on delivery (for selected pin codes).
Can I change or cancel my order?
If your order has not been dispatched yet, you may cancel it. Please get in touch with our customer care team at the earliest to change or cancel your order.
Can I place a bulk order?
Yes, we would be happy to help. Please get in touch with our Customer Care Team at care@misa.in or +91 62323 62323 for more information and customized discounts on bulk sales, reselling and wedding or event orders.
SHIPPING AND DELIVERY
How long will it take to deliver my order?
Normally, most of the purchased items from our website are delivered within 4 to 7 business days. Monday to Friday are considered as business days except for public holidays.
How do I track my order?
To track your orders, please check the "Account" section. Click on your order number to get the tracking details. Once your order is shipped, you will also receive the tracking link on your registered email address.
Should you have any questions about your order dispatch, you can email us at care@misa.in or call us on +91 62323 62323. Our working hours are Monday to Saturday from 10:30 AM to 6:30 PM IST.
What if my product arrives damaged?
If your product(s) arrives damaged or broken upon opening, please contact us within 48 hours of delivery with your order number and details of the damaged product.
How do I get free shipping?
We offer free shipping on all orders.
Please note, in case any shipping or delivery charges are applicable, you will be notified at the time of placing your order.
RETURNS AND REFUNDS
What are your return guidelines?
We adopt an easy 7-day returns policy as long as the product(s) are unused and returned with the original packaging.
Every return request is treated as an individual case.
What is the process to return a product?
You could place a return request by reaching out to us on +91 62323 62323
Please make sure the products are unused, undamaged and in their original packaging.
Please make sure the products are unused, undamaged and in their original packaging.
A reverse pick-up will be scheduled after we receive your return request.
What about my refund amount after I return my order?
If the returned products meet our return policy guidelines, we'd be happy to -
- Refund your amount to the original mode of payment. Refunds take 7-10 business days to be processed once they are initiated from our end.
- If you decide to return any product(s) originally purchased using a coupon code, the discount or value applicable on the product(s) will be deducted from the return store credit or refund amount.
USAGE AND CARE
Are the candles environment friendly?
We make the environment a priority when choosing our ingredients and processes. Our candles are made with 100% plant based wax or traditional wax blend.
What are some of the best practices to care for Misa candles?
- Keep the wick trimmed to about 1/4th inch at all times. This is done to avoid any soot accumulation on the wick of your candle.
- For efficient scent diffusion, allow your candle to burn until the wax pool reaches the edges of the glass.
- Keep the wax pool free of wick trimmings, matches and debris at all times.
- Always burn the candle on an even, fire resistant surface.
- Avoid placing your candles where they will be directly exposed to sunlight.
- Ideally extinguish the candle with a snuffer, or dip the wick into the melted wax and then straighten it to prevent smoking and hot wax from splattering. Avoid blowing out.
- Do not allow the candle to burn down completely to the bottom of the container, leave about 1/2 inch of wax. Our candles are designed for your safety, hence this 1/2 inch of wax doesn’t let the glass overheat. When your candle reaches this point, it is time to get a new one!
How long can I burn the candle for?
Do not burn a candle for longer than 3 to 4 hours in a row. Never leave a burning candle unattended.
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